Frequently asked questions

I would like to change my booking I would like to change the contact details on my booking I bought tickets on my card for someone else. Can they pick them up from the box office without me?

You will need to speak directly with the agent that you booked your tickets with. If you booked online with Really Useful Theatres Group you can contact them on 0844 412 4657, alternatively you can

Who do I contact if I have special access requirements?

For full details of access information and how to book please visit the theatre page. Alternatively, please call 0844 412 4648 or email

What happens if a production is cancelled?

In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.

Can tickets be exchanged once they have been bought?

Unfortunately, once purchased tickets cannot be exchanged or refunded. Please contact SEE Customer Services

Is there availability on the date that I would like to visit?

For full availability please visit the individual shows booking page.

What happens if you have a problem when making a booking on the website?

Please call our internet support line on 0844 412 4648 or email

Why does the credit card holder have to be present when tickets are collected?

The credit card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else.

What happens if my tickets do not arrive on time?

If you do not receive your tickets within 7 working days, please call the Box Office and we will arrange for duplicate tickets to be left for collection at the Box Office when you arrive at the theatre on the day of the performance. We do not post out duplicate tickets.